Closed captioning displays on-screen text of program audio to link persons who are deaf or hard of hearing with entertainment, information and news.
Many closed-captioning reception problems can be fixed with the proper settings on your television or receiver box. Access the menu on your TV or receiver box and verify that the closed-captioning is set for “CC1” or “Service 1” captions.
If you still experience problems with WTVP’s closed captioning, please contact:
WTVP Closed Captioning Hotline
Phone: (309) 495-0585
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written Closed Captioning Complaints should be directed to the following:
Station Manager / Executive Producer
101 State Street
Peoria IL 61602
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
WTVP Closed Captioning Compliance Statement
All WTVP programming complies with the closed-captioning requirements established by the Federal Communications Commission (47 C.F.R. § 79.1), including regulations concerning closed captioning quality.
Programming provided by WTVP complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish, and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.